Answer Shopify customer questions via Respondo.ai

Steps to answer Shopify customer questions

Step 1: Create a Respondo.ai Shopify channel

1. Go to Settings in Respondo.ai.
  - Navigate to 'Settings > Channels > Email' in your Respondo.ai dashboard.
  - Click on the '+' to create a new channel.

2. Configure channel.
  - Name the channel 'Shopify' and select the team responsible for answering Shopify customer questions.
  - Click on 'Create channel'.

3. Copy the assigned email address.
  - You have now created a channel. Under the name of the channel you will find an email address such as xxx@respondomail.com. Copy this address.

Step 2: Set up email forwarding in Shopify

1. Log in to your Shopify account.
  - Go to the Shopify dashboard and log in with your login details.

2. Go to your domain settings.
  - Click on 'Settings' in the left menu.
  - Select 'Domains'.
  - Select your domain.

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3. Add a forwarding email.
  - Scroll down to the 'Email forwarding' section.
  - Press 'Add forwarding email address' and add the contact email address of your store where your customer questions come in (e.g. info@yourdomain.com) in the 'Forwarding email' field,

(NOTE: if you are already using this function with a different address, delete the current setup and add it again)

  - Enter the xxx@respondomail.com address you obtained when creating your Respondo.ai channel in the 'Receiving email' field.

  - Click on 'Save'.

4. Testing

Use a different email address (e.g. a personal email) to send a test message to your store's email address (e.g. info@yourdomain.com).

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